Hosting Service Level Agreement (SLA)
Back-ups & Redundancy
All databases are backed up and transferred off site nightly.
As part of the document storage process files have a SHA-1 (Secure Hash Algorithm 1) hash calculated and then the files are compressed and encrypted. The SHA-1 and the encryption keys are stored in the client's database. The compressed encrypted documents are stored on multiple file server nodes in the cluster. Each night the encrypted documents are replicated off site.